Warranty Policy                       

THURSO SURF provides a limited warranty on its products. If you believe the issue meets the warranty terms, please submit the warranty claim form below. Provide as much detail as possible so we can review your claim.

The warranty product must be returned to our warehouse for inspection. You are responsible for the return shipping costs. Shipping costs are non-refundable. When returning a higher-priced item, you should consider using a trackable shipping service or purchasing shipping insurance. Since shipping is handled by a third party, we cannot fully guarantee receipt of your return.

Once your return is received and inspected, we will notify you by email that we have received your returned item. THURSO SURF reserves the right, at its sole discretion, to either have the defective part or product professionally repaired or replaced with an equivalent product. Repair and replacement can take up to 14 days. After the repair is completed, the product will be returned to you at THURSO SURF's expense.

Inflatable Paddleboards

2-year limited manufacturer's warranty on all inflatable paddleboards (iSUPs) from the date of purchase. We guarantee against any abnormal workmanship and material defects within this period. At our sole discretion, we reserve the right to either have the defective part or product professionally repaired or replaced with an equivalent product free of charge.

This warranty obligation does not cover the claim conditions listed below.

• Damage or defects caused by impacts with materials or objects (rocks, jetties, other boards, etc.).
• Damage or defects caused by wave impact and/or impact with the sea/lakebed.
• Damage or defects caused by transport, loading and unloading, dropping, or handling out of the water, including marks from overtightened transport straps.
• Damage or defects caused by heel dents, also known as pressure marks.
• Damage to the fin or fin box due to impacts with the fin.
  Loss of fins due to improper installation.
• Damage or delamination due to overheating from direct sunlight when not in use.
• Damage or defects caused by improper storage at temperatures above 32°C/90°F and below 0°C/32°F.
• Damage or defects caused by storing the board in enclosed, damp spaces (e.g., in a wet board bag).
• Use beyond the manufacturer's recommended maximum pressure and/or maximum load capacity.
• Boards towed by motor or sailboats.
• Boards that have been structurally or dimensionally altered or modified by the customer.