Right of withdrawal

Consumers are entitled to a right of withdrawal according to the following provision, whereby a consumer is any natural person who concludes a legal transaction for purposes that can be predominantly attributed neither to their commercial nor their self-employed professional activity:

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (Sport Depot GmbH, Harkortstr. 12-32, 40880 Ratingen, Germany, Tel.: +49 1746900946, E-Mail: servicecenter@sportdepotshop.com) of your decision to withdraw from this contract by means of a clear declaration (e.g., a letter sent by post or an e-mail). You may use the attached model withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification concerning your exercise of the right of withdrawal before the withdrawal period has expired.

II. Exclusion of the right of withdrawal

The right of withdrawal does not exist in particular for the following goods:

1. Goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer. This applies, for example, to kayaks that are custom-made according to customer requirements regarding color, size, material, or equipment.

2. Kayaks that have already been fully or partially assembled are excluded from return.

3. Kayaks that have already been used, modified, or otherwise altered after delivery and therefore show signs of use or damage are excluded from a refund or exchange.

4. Furthermore, there is no right of withdrawal in other cases provided for by law.

III. Consequences of withdrawal

If you withdraw from this contract, the following rules apply:

1. We shall refund to you all payments that we have received from you, including the costs of standard delivery. Additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us will not be refunded;

2. The refund will be made immediately and no later than fourteen days from the day on which we received the notification of your withdrawal from this contract;

3. For this refund, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this refund;

4. We may withhold the refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is the earlier date.

You have the following obligations:

1. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired;

2. You shall bear the direct costs of returning the goods.

Special instructions for the return of bulky goods (kayaks)

Kayaks are bulky goods that cannot be returned by normal post. We expressly point out that you must bear the direct costs of the return.
According to the legal regulations in Germany, the consumer bears the direct costs of the return, provided that the merchant has properly informed the consumer about this obligation in the cancellation policy.

Several German kayak retailers explicitly state in their terms and conditions that the consumer must bear the direct return costs for bulky goods, such as kayaks and paddles. The estimated costs for returning a kayak as bulky goods within Germany amount to a maximum of 260 euros (incl. VAT).

Alternatively, you can organize the return yourself. In this case, you must ensure that the goods arrive at our premises undamaged.

Compensation for lost value

You only have to pay for a possible loss in value of the goods if this loss in value is due to handling of the goods that was not necessary for checking the condition, properties, and functionality of the goods.

IV. Liability for defects

Should the kayak you received have a material defect or not correspond to the contractually agreed condition, you are entitled to statutory rights regarding defects.
In this case:

1. You are entitled to supplementary performance, i.e., repair or replacement delivery;
   
2. If supplementary performance fails, you can demand a reduction in the purchase price or withdraw from the contract;
   

In the event of returns due to a material defect, the merchant bears the costs of the return.

General information

1. Please avoid damaging or contaminating the product. Please return the goods to us in the original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure sufficient protection against transport damage.
2. Please do not return the goods to us carriage forward.
3. Please note that the preceding paragraphs 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
4. Withdrawal form

If you want to withdraw from the contract, please fill out this form and send it back.

To

Sport Depot GmbH

Harkortstr. 12-32,

40880 Ratingen

Germany

E-Mail: servicecenter@sportdepotshop.com

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

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Ordered on (*) ____________ / received on (*) __________________

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Name of consumer(s)

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Address of consumer(s)

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Signature of consumer(s) (only if notified on paper)

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Date (*) Delete as appropriate